Lost Emirates ID: What to Do and How to Replace It

Losing your Emirates ID can be stressful—but replacing it is easier than ever in 2025. Whether your ID was lost, stolen, or damaged, the Federal Authority for Identity, Citizenship, Customs, and Port Security (ICP) offers multiple ways to report and apply for a replacement. This guide explains everything you need to know about the process, required documents, service fees, and how to get your new ID card quickly.

How to Report a Lost Emirates ID

To report a lost Emirates ID, you can use any of the following official service channels:

• ICP Website (online portal)
• UAEICP Mobile App (available on Android and iOS)
• Customer Happiness Centers (in-person service)

Choose your preferred method, report the lost card, and follow the guided steps to complete the process.

How to Apply for a Lost Emirates ID Replacement via ICP Website

If you’ve lost your Emirates ID, you can request a replacement online through the official ICP website. Follow these professional steps: ^[1]

• Access the ICP Portal: Go to the interactive services section on the ICP website “from Here“.

• Start the Service: Click on “Start Service” to begin your replacement request.
• Log In: Sign in using your Emirates ID or UAE Pass credentials.
• Fill Out the Application: Provide the necessary personal and ID-related information to complete the lost ID application form.
• Pay the Fees: Proceed to the secure payment gateway and complete the transaction using your preferred payment method.

Once submitted, your replacement Emirates ID request will be processed, and you’ll receive updates from ICP accordingly.

How to Apply for a Lost Emirates ID Replacement via UAEICP Mobile App

Replacing your lost Emirates ID is quick and convenient using the UAEICP mobile app. Just follow these streamlined steps: ^{[2] [3]}

• Download the UAEICP app through the following download links:
  • UAEICP App From Google Play: “from here“.

• • UAEICP App From App Store: “from here“.

• Log In: Launch the app and sign in using your email and password, or authenticate via UAE Pass.
• Access the Replacement Service: Tap on “Emirates ID” from the home dashboard. Select the option to request a replacement for a lost ID.
• Fill Out the Application: Enter all the necessary details in the form fields.
• Make Payment: Choose your preferred payment method, enter your card details, and complete the transaction.

Once done, you’ll receive a confirmation message indicating that your replacement request has been successfully submitted.

How to Apply for a Lost Emirates ID Replacement at a Customer Happiness Center

If you prefer in-person assistance, you can replace your lost Emirates ID by visiting a Customer Happiness Center. Here’s how to do it professionally:

• Visit the Customer Happiness Centers directory “from here“.
• Use the search tool to find the nearest branch in your emirate.
• Select “Center Category” (e.g., Al Ain).
• Choose the “Type of Service” Related to Emirates ID.
• Pick your emirate and click Search.
• Review the center’s address, working hours, and click “Get Directions.”
• Go to the selected Customer Happiness Center and proceed to the section handling Emirates ID services.
• Inform the staff about the lost ID, so they can deactivate it immediately.
• Follow the instructions to obtain a stamped certificate containing your lost Emirates ID number—Required for processing a replacement.

This option is ideal for those who want direct, face-to-face support during the replacement process.

How to Replace a Lost Emirates Diplomatic ID

If your Emirates Diplomatic ID is lost, you can easily request a replacement through the Ministry of Foreign Affairs (MOFA) online portal. Here’s how to complete the process professionally:

• Visit the Lost Document Replacement Service on the official MOFA website “from here“.
• Log in securely using your UAE Pass credentials.
• Fill out the application form with the required personal and document details.
• Upload the necessary documents as specified by MOFA.
• Complete the payment for the applicable service fees.
• Once the request is successfully submitted, you’ll receive a confirmation message acknowledging the replacement request.

This digital service streamlines the process for UAE diplomats needing a quick and secure ID replacement.

Required documents to replace a Lost Emirates ID

To replace a lost, stolen, or damaged Emirates ID, specific documents must be submitted based on your residency category. Below is a breakdown of the required documents for UAE nationals, GCC citizens, and expatriate residents:

Make sure all documents are current and clear, as incomplete or outdated paperwork may delay your Emirates ID replacement process.

Rules for Receiving the Emirates ID Card

Here are the key guidelines for receiving a replacement Emirates ID card:

• The reissued Emirates ID will carry the same validity period as the original lost or stolen card.
• You will receive an SMS from the ICP notifying you of the collection date once the card is ready.
• Typically, the replacement card is available within 48 hours of submitting the application, or within 24 hours if processed through a Customer Happiness Center.
• You can collect the card from the designated Emirates Post Center specified in the notification.

Lost, Stolen, or Damaged Emirates ID Replacement Fees

If your Emirates ID has been lost, stolen, or physically damaged, the following fees will apply based on the service channel and urgency: